Driver's Age: For the "small" and "medium" categories, the minimum age is twenty (20) years. For the other categories, the minimum age is twenty-five (25) years. In any case, the driver must hold a driver's license that has been obtained for at least 1 year prior to the rental of the vehicle. For holders of a driver's license outside the European Union, an international driving permit may be required according to applicable law.
Booking: By filling out the relevant fields in the booking form on the FLEXATO website and completing the process, the user provides an order to FLEXATO to provide car rental services. This order binds the user in all cases.
Booking Confirmation: In the case of a booking made through the FLEXATO website, the user receives immediate confirmation of their request for a car reservation. Subsequently, within twenty-four (24) hours at the latest, following a check of availability, the user will receive confirmation or denial of their requested reservation. The user is obliged to immediately check the accuracy of all details in the confirmation. Late reporting of errors is not justified and does not give rise to a right of withdrawal.
Cancellation of Booking: In the event of a cancellation of a reservation made by the user through the FLEXATO website, less than 20 days before the scheduled rental date, FLEXATO is entitled to request from the user or withhold from any payment an amount of 50 euros per reservation. Cancellations must be sent in writing via email to info@flexato.gr.
Absence at Pickup: If the prospective renter does not pick up the vehicle on the agreed day and time, without prior written notification according to these terms, FLEXATO will cancel the reservation after a period of 2 hours, unless the delay in picking up the vehicle is due to force majeure (flight delay, etc.). Additionally, FLEXATO will charge the prospective renter an amount equivalent to three (3) days of rental for a vehicle of the same category as the one reserved.
Absence or Delay in Return:: If the renter returns the vehicle at least three (3) hours later than the agreed time, at the agreed location, they will be charged an amount equivalent to one (1) day of rental for the car they rented. If the renter does not show up at all, without notifying FLEXATO, after a period of 8 hours from the agreed return time, FLEXATO reserves the right to inform the relevant authorities. In any case, it will seek all positive and negative damages it has suffered.
Payment Methods: Payment for the cost of renting the vehicle can be made in cash, by credit or debit card accepted by FLEXATO. The same methods can be used to cover the amount related to the Deposit. However, in any case, cash amounts over five hundred (500) euros must be paid using a bank instrument (debit/credit card, bank transfer, etc.) in compliance with applicable tax legislation starting from the year 2024.
Deposit: Upon receiving the vehicle, a cash deposit or a monetary amount is blocked on the driver's credit or debit card, which will be fully refunded upon the return of the vehicle, provided that no additional charges arise. The time for the release of the amount is tied to the issuing bank of the respective credit/debit card. The amount of the deposit varies by vehicle category. Specifically, for the "small" and "medium" categories, it amounts to three hundred fifty (350) euros, for the "large" and "FLEXATO Special" categories, it amounts to seven hundred fifty (750) euros, and for the "Luxury" category, it amounts to three thousand (3,000) euros.
Exemption from Deposit Payment: If the customer opts for upgraded insurance (F.D.W) when renting the vehicle, they are not required to pay a deposit. The above applies to all vehicles in FLEXATO's fleet, except for the "Luxury" category, where, if the customer opts for upgraded insurance (F.D.W.), the deposit amount is reduced from three thousand (3,000) euros to one thousand (1,000) euros.
Fines and Violations: All fines and administrative violations resulting from the driver's fault are fully borne by the driver themselves.
Insurance: All drivers authorized by FLEXATO are exempt from damages to the rented vehicle from fire and are insured with liability to third parties for death, bodily injury, and property damage. The above coverages are subject to the general terms of the contract between FLEXATO and its insurance company.
Partial Damage Liability Waiver (C.D.W): Also, at no additional cost, the renter’s liability for damage to the rented vehicle is limited, provided that the Road Traffic Code (K.O.K.) is not violated, to a maximum charge of 750 euros for the "small" and "medium" categories, 1,250 euros for the "large" and "FLEXATO Special" categories, and 3,000 euros for the "Luxury" category. In all cases, damages caused to the underside of the vehicle and to the tires, or due to gross negligence or intent by the driver, are not covered. Driving on unpaved roads is explicitly prohibited, and in any case, damages caused by driving on unpaved roads are not covered and are entirely the responsibility of the driver.
Full Damage Liability Waiver (F.D.W.): The renter of the vehicle has the option to obtain full damage liability waiver, provided that the Road Traffic Code (K.O.K.) is not violated, by paying an amount ranging from five (5) to seven (7) euros per day for the "small" and "medium" categories, and seven (7) to twelve (12) euros per day for the "large" and "FLEXATO Special" categories. For the "Luxury" category, the driver's liability amount can be reduced from three thousand (3,000) euros to one thousand (1,000) euros by paying twenty-two (22) euros per day for the "Luxury" category. It is understood that in all cases, damages caused to the underside of the vehicle and to the tires, or if the damages are due to gross negligence or intent by the driver, are not covered. Additionally, driving on unpaved roads is explicitly prohibited, and in any case, damages caused by driving on unpaved roads are not covered and are entirely the responsibility of the driver.
Conditions for Damage Coverage: No insurance coverage is provided for damages in cases of malicious treatment of the vehicle, gross negligence, intent, driving on unauthorized roads, driving on unpaved roads, driving in violation of the Road Traffic Code (K.O.K.), driving under the influence of drugs, alcohol, or other illegal substances. In the event of vehicle damage or an accident, the renter must immediately call the relevant police authorities (tel: 100) and notify FLEXATO by any available means (tel: +30 2310 555 991, mobile: +30 6946132753). If the above conditions are not met, no rights will arise for the renter regarding insurance coverage for damages incurred.
Total Theft Coverage: Coverage for total theft is provided free of charge. If the total theft that may occur is related to the renter's negligence (e.g., leaving the key in the car or leaving the car unlocked, etc.), the renter will not be exempt from their liability. This total theft coverage does not apply in cases of partial theft of parts or components of the vehicle or in cases of damages caused by an attempted theft. The terms of partial damage liability waiver (C.D.W.) or full damage liability waiver (F.D.W.) apply to these cases, if the latter has been selected by the renter.
Additional Damage Coverage: Ask us upon picking up your vehicle how you can reduce your liability amount for additional damages (damages to the underside and tires, partial theft of parts of the vehicle, etc.).
Accident File Fee: The driver is charged 25 euros in the event of an accident caused by them.
Additional Driver: The daily charge for each additional driver is two (2) euros.
Fuel Policy: The driver receives the vehicle with a full fuel tank and is required to return it with a full tank as well. If this does not happen, they will be charged an amount corresponding to the missing fuel, along with a service charge of 15 euros for refueling.
Child Seats: Available only upon reservation and charged at two (2) euros per day.
GPS Navigation: Available only upon reservation and charged at two (2) euros per day.
Snow Chains: Available only upon reservation and charged at two (2) euros per day.
Car Type Changes: FLEXATO reserves the right, depending on availability, to provide a different type of vehicle than the one originally booked, with a corresponding or higher category. This does not apply to vehicles marked with "GARANTIE" at the time of booking. Ask us during booking if it’s possible to guarantee the rental of a specific type of vehicle, even if it is not marked as "GARANTIE" on our website.
Pickup-Delivery: Any pickup or delivery outside of FLEXATO's service points is charged an amount of 20 euros and only within the municipality of Thessaloniki. The charge for any delivery or pickup outside of operating hours (Monday to Sunday, 8:00 AM – 9:00 PM) is 20 euros. For deliveries or pickups outside Thessaloniki, please contact a FLEXATO partner. These charges are automatically calculated by the reservation system, so the customer will never be required to pay more than what is displayed on the FLEXATO website.
Rental Outside Greece: Allowed only with written consent from FLEXATO. If the driver travels outside the borders without written consent, insurance coverage is void, and FLEXATO reserves the right to notify the relevant authorities and claim any damages incurred.
Transport by Ferry: Allowed only with prior written approval from FLEXATO. In any case, damages that may occur to the rented vehicle during transport are not covered, regardless of the driver's fault.
Taxes: All prices displayed on the FLEXATO website include all types of taxes and/or fees.
Pricing Policy: All prices mentioned herein are indicative and may change freely. The only prices that matter are those displayed on the FLEXATO website at the time the user makes the reservation.
Jurisdiction in Case of Dispute: For all disputes that arise, the competent courts are those of Thessaloniki.
Contact: 24-hour telephone service: 2310 555 991, 694 613 2753, e-mail: info@flexato.gr